Humans are compelled to review. The five-star and 10-point rating systems just make implicit sense to us, each number having its own gravity and texture that can be transposed on to a gut-feeling or opinion.
In 1966, an MIT professor named Joseph Weizenbaum created the first chatbot. He cast it in the role of a psychotherapist. A user would type a message on an electric typewriter connected to a mainframe. After a moment, the “psychotherapist” would reply.
